Hosting

Email

General

  • How do I upgrade to a larger plan?
  • I exeeded my bandwidth quota this month. How can I upgrade my monthly quota?
  • I’d like to use Little Oak Hosting web hosting services. Where can I register a domain?
  • Why do my hosting account and billing account have separate logins?

    • Answers

    • After registering a domain with Little Oak Hosting and purchasing one of our hosting plans you will receive a “Welcome E-mail” containing your account information. Information is listed as the following example:

      Server: yourdomain.com
      User Name: ftp username
      Password: ftp password
      Site Path: /www

      Open your RapidWeaver document. Click File, Publishing Settings.

      Enter the information in the Publishing Settings dialogue box in the fields that correspond to the information in your welcome email.

      Save.

      To publish for the first time use the Republish All Files option.

    • After registering a domain with Little Oak Hosting and purchasing one of our hosting plans you will receive a “Welcome E-mail” containing your account information.

      Information is listed as the following example:

      Server: ftp.yourdomain.com
      User Name: ftp username
      Password: ftp password Site
      Path: /www

      To upload a site using a third party Ftp application, follow these simple steps:

      1. First, export the site into a folder on your computer
      2. Second, fill the info into your FTP application to create a new connection*
      3. Finally, open the folder you created when you exported your site. Drag the contents of your exported site folder into the “www” folder of your account. This is generally located at ftp.yourdomain.com/www

      (*) Recommended FTP clients: WS FTP, FileZilla, SmartFTP

    • Check with a Ftp application to see if the site has been published in the right folder: /www.

      If so, make sure that the “www” folder contains an index.XXX or default.XXX file, where XXX can be “html”, “htm”, “php” and so on.

      Your www folder will typically be located at: ftp.yourdomain.com/www

    • No. Please do not act as a miniature web host for friends, family, clients, and etc. under a regular hosting account. Sharing a single control panel among multiple people is a large security risk and is cause for immediate suspension.

    • First make sure you’ve registered your domain, either at OakDNS or a 3rd party registrar.

      Next, log into the Account Manager and click Hosted Domain Names.

      Click the option “Click here to add a new domain name or alias.”

      Enter the domain name then select the option to either Point to a new directory or Point to an existing Domain Name.

      Please Note: Your domain will have to be set to ns1.guardedhost.com and ns2.guardedhost.com to load from our servers.

    • A hosting account will typically be set up within the first hour of the order being submitted. If there are any abnormalities in your order, it may take up to 24 hours for our staff to review and process the order.

    • Please log into the Account Manager and click on File Permissions to change the permissions for a file or directory.

    • Your FTP server is ftp.yourdomain.com

    • Your MySQL server hostname is mysql.yourdomain.com.

    • Please use the name servers: ns1.guardedhost.com and ns2.guardedhost.com

    • Please log into the Account Manager and click on SpamAssassin to configure your black list settings. You can black list an individual email address by adding the address in the username@example.com format, or you can black list an entire domain name by adding *@example.com.

    • Each email client has a unique response to a new certificate. To make sure that your email client permanently remembers the certificate, you will want to view the certificate when the warning message pops up. You can then select the option to accept the certificate, or the option to ignore the warning permanently.

    • No, you will have to re-create your accounts on the Little Oak Hosting servers. No email that is already on your computer will be lost during the transfer.

      It is always a good idea to create all accounts on Little Oak Hosting before you transfer your service. To prevent the loss of your E-mail messages, please, make a complete back-up.

    • You may access your E-mail accounts using our webmail applications from the address http://webmail.yourdomain.com then log in using your email account.

    • Select File, Add Account.

      Username: Your full address. Eg: me@mydomain.com
      Incoming Server: mail.yourdomain.com
      Outgoing Server: mail.yourdomain.com
      (Outgoing) SMTP Server Requires password authentication
      SSL should NOT be checked for both incoming and outgoing mail.
      The incoming mail server Port should be set to 110
      The outgoing mail server Port should be set to 587

    • Please submit a support ticket requesting the upgrade.

    • Bandwidth is the amount of data that can be sent over the internet in a certain period of time. Your account will be temporarily suspended if your website experiences a high level of activity and all of the bandwidth quota included in your plan is used up.

      To upgrade your monthly bandwidth quota your account will need to be upgraded to the next higher hosting package. Contact Customer Service when you need to upgrade.

    • We offer the domain registration area on all of our plans. To order additional domains, please visit the Domain Registration link in our services page.

    • Little Oak Hosting maintains two account logins for each customer: a billing account and a hosting account. This provides an additional layer of security for clients. Also, if a client is unable to access their hosting account they will still be able to contact support through their billing account.