WebsiteKnowledge Base

Email Program Setup

Different email programs have slightly different configurations. Consult your email program help files for program-specific details.

General Settings
1) Ports - POP is 110; IMAP is 143; SMTP (outgoing) is 587.
2) SSL should be enabled.
3) You MUST have SMTP Authentication enabled, but do NOT enable Secure Password Authentication.
4) Incoming and outgoing server name must be mail.guardedhost.com.
5) The user name is your FULL email address.

We have provided general instructions for the most popular email programs:

Mozilla Thunderbird:
  1. Go to "Edit | Account Settings..."
  2. Click "Account Actions" in the lower left and then "Add Mail Account..."
  3. Enter your name, your email address, and your email address password
  4. Click "Continue" and then "Manual config"
  5. For the Incoming section use:
    • Account Type: POP3
    • Server hostname: mail.guardedhost.com
    • Port: 110
    • SSL: None
    • Authentication: Normal Password
  6. For the Outgoing section all setting will be the same as above except for the port which is 587
  7. For the Username field input your entire email address
  8. Click "Done" and if prompted with a warning check "I understand the risks" and click "Done" one more.

Microsoft Outlook 2016 and Office365
The steps will be the same whether this is your first email account in Outlook, or adding an additional account
  1. In the top left hand corner, Select File then Add Account.
  2. A new screen will appear, enter your FULL email address, then select Advanced Options.
  3. You will select IMAP or POP, most users will find IMAP familiar
  4. Enter in the settings found in "General Settings," above
  5. Enter your email address password and select connect

Microsoft Outlook 2010 and 2013
  1. Go to "File | Add Account"
  2. Select "Manual setup or additional server types" and click "Next"
  3. Select POP or IMAP and click "Next"
  4. For the fields provided use:
    • Your Name: Your full name
    • Email Address: Your email address
    • Account Type: POP3
    • Incoming mail server: mail.guardedhost.com
    • Outgoing mail server (SMTP): mail.guardedhost.com
    • User Name: Your entire email address
    • Password: Your mailbox password
  5. Click "More Settings..." and then the "Outgoing Server" tab
  6. Check the box next to "My outgoing server (SMTP) requires authentication" and then "Use same settings as my incoming mail server"
  7. Click the "Advanced" tab
  8. Set the "Incoming server (POP3) port to 110 and the "Outgoing server (SMTP)" port to 587.
  9. Click "OK"
  10. Click "Next" to finalize the settings and test the connection.
Microsoft Outlook 2007
  1. Go to "Tools | Account Settings..." and click "New..."
  2. Selecct "Microsoft Exchange, POP3, IMAP, or HTTP" and click "Next"
  3. Select "Manual setup or additional server types" and click "Next"
  4. Select "Internet E-mail" and click "Next"
  5. For the fields provided use:
    • Your Name: Your full name
    • Email Address: Your email address
    • Account Type: POP3
    • Incoming mail server: mail.guardedhost.com
    • Outgoing mail server (SMTP): mail.guardedhost.com
    • User Name: Your entire email address
    • Password: Your mailbox password
  6. Click "More Settings..." and then the "Outgoing Server" tab
  7. Check the box next to "My outgoing server (SMTP) requires authentication" and then "Use same settings as my incoming mail server"
  8. Click the "Advanced" tab
  9. Set the "Incoming server (POP3) port to 110 and the "Outgoing server (SMTP)" port to 587.
  10. Click "OK"
  11. Click "Next" to finalize the settings and test the connection.
Microsoft Outlook 2003
  1. Go to "Tools | Email Accounts..."
  2. Select "Add a new e-mail account" and click "Next"
  3. Select POP3 and click "Next"
  4. For the fields provided use:
    • Your Name: Your full name
    • Email Address: Your email address
    • Account Type: POP3
    • Incoming mail server: mail.guardedhost.com
    • Outgoing mail server (SMTP): mail.guardedhost.com
    • User Name: Your entire email address
    • Password: Your mailbox password
  5. Click "More Settings..." and then the "Outgoing Server" tab
  6. Check the box next to "My outgoing server (SMTP) requires authentication" and then "Use same settings as my incoming mail server"
  7. Click the "Advanced" tab
  8. Set the "Incoming server (POP3) port to 110 and the "Outgoing server (SMTP)" port to 587.
  9. Click "OK"
  10. Click "Next" to finalize the settings and test the connection.
Apple Mail 8
  1. Go to "Mail | Add Account..."
  2. Select "Add Other Mail Account..." and click "Continue"
  3. For the fields provided use:
    • Full Name: Your full name
    • Email Address: Your email address
    • Password: Your mailbox password
  4. Click "Create"
  5. When prompted with the message "Accounts must be manually configured" click "Next"
  6. For the fields provided use:
    • Account Type: POP
    • Mail Server: mail.guardedhost.com
    • User Name: Your entire email address
    • Password: Your mailbox password
  7. Click "Next" and then:
    • Port: 110
    • Authentication: Password
    Click "Next" and then use:
    • SMTP Server: mail.guardedhost.com
    • User Name: Your entire email address
    • Password: Your mailbox password
  8. Click "Next" and then use:
    • Port: 587
    • Authentication: Password
  9. Click "Create" to finalize all settings and create the account
Mac Mail 7
  1. Go to "Mail | Add Account..."
  2. For the fields provided use:
    • Full Name: Your full name
    • Email Address: Your entire email address
    • Password: Your mailbox password
  3. Click "Continue" and then use:
    • Account Type: POP
    • Description: A description for this address (e.g., Work Mail, Personal Mail, etc.)
    • Incoming Mail Server: mail.guardedhost.com
    • User Name: Your entire email address
    • Password: Your mailbox password
  4. If additional information is required use:
    • Port: 110
    • Authentication: Password
  5. Click "Next" and use:
    • SMTP Server: mail.guardedhost.com
    • User Name: Your entire email address (this is not optional)
    • Password: Your mailbox password (this is not optional)
  6. Click "Create" to finalize settings and create the account
Windows Live Mail 2011
  1. Go to "File | Options | Email Accounts..." and click "Add
  2. Select "Email Account" and then click "Next"
  3. For the fields provided use:
    • Email Address: Your entire email address
    • Password: Your mailbox password
    • Display Name: Your full name
  4. Check "Manually configure server settings" and then click "Next"
  5. For the fields provided under "Incoming sever information" use:
    • Server Type: POP
    • Server Address: mail.guardedhost.com
    • Port: 110
    • Authentication Using: Clear text
    • Logon User Name: Your entire email address
  6. For the "Outgoing server information" fields use:
    • Server Address: mail.guardedhost.com
    • Port: 587
    • Check "Requires authentication"
  7. Click "Next" to finalize settings and create the account
iPhone with IOS 8
  1. Go to "Settings"
  2. Tap "Mail, Contact, Calendars"
  3. Tap "Other"
  4. Tap "Add mail account"
  5. For the fields provided use:
    • Name: Your full name
    • Email: Your full email address
    • Password: Your mailbox password
    • Description: A brief description of this mailbox (e.g., My work email)
  6. Select "POP" as the account type at the top
  7. For the fields provided under both incoming and outgoing server settings use:
    • Host Name: mail.guardedhost.com
    • User Name: Your entire email address
    • Password: Your mailbox password
  8. Tap "Save" to finalize settings and create the account.
Microsoft Outlook Express:
  • Go to: "Tools | Accounts"
  • Click on "Add" then select "Mail"
  • "Your Name" = your real name
  • "Internet Address" = email address of the account you are accessing (you@yourdomain.com)
  • "Email Server Names" - Select "POP3" from the dropdown list
  • In the "incoming (POP)" fields, enter: mail.guardedhost.com
  • In the outgoing mail (SMTP) field, enter: mail.guardedhost.com or use your Internet Service Provider information - you may have to consult with them.
  • "Internet Mail Logon" - In the "POP Account name" field, enter your email account, e.g. you@yourdomain.com
  • In the "Password" field, enter the password you specified when setting up the POP3 account